Conditions of Use

Terms and conditions for online purchases from this website.

This website is owned and operated by Scott Henderson, proprietor of W. T. G. Henderson.

Mr. Henderson is a member of the Federation of Small Businesses (FSB), membership number 2091845.

If you need to contact us, please do so by using the "Contact" link in the top left hand side box. You may then email us via the e-mail form provided or contact Customer Services by telephone on this number - (01738) 624836. The VAT registration number is clearly shown on the Contact page beneath the banner, on the right hand side.

Making a contract with us.

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail again to confirm that we accept your order and that a contract has been made between us.

Although your credit or debit card account is immediately debited by PayPal when you complete an order, if the item is not in stock and you do not agree to a substitute, where applicable, we will effect a full refund through PayPal once you inform us of this by e-mail. If you paid by cheque the cheque will be held until the order is fulfilled or cancelled. If you paid by PayPal, your funds are held in suspense in our PayPal account until the order is fulfilled or cancelled. Note: - We do not automatically provide substitute goods. We will always refer to you first for your permission.

So in the unlikely event that the goods are no longer available or that we have made a pricing mistake, we will advise you of this. In this case you will not receive an e-mail confirming acceptance of your order and there will be no contract between us.

How to place an order. 

1. Select an item from one of the categories links shown in the "Categories" box on the left hand side of the Shop screen.

2. Click on the thumbnail image of your chosen product.

3. A product detail screen will be presented showing the selected product and more detailed information about it.

4. If you would like to see an enlarged photograph of the chosen product, click on the image. A pop-up screen will show this enlarged image. Clicking on this takes you back to the product detail screen.

5. Select the quantity desired in the "Add to Cart" box and click the "Add to Cart" button.

6. The Shopping Cart page will be presented, showing the selected product and any others that were selected earlier. You may continue shopping, update the Cart (say to change the quantity) or go to the Checkout procedure. If you wish to empty the cart, set the item amounts to zero and Update Cart.

7. You will then be required to Login as a previously registered customer, or supply the relevant details to register.

8. The next step allows you to change the shipping address information if not the same one as your registered details. On the same Delivery Information Screen, you can then select whether to opt for Royal Mail Next-Day Special Delivery (Fully Insured) for which there is a charge (displayed) or to pick up from the shop premises, for which there is no delivery charge.

9. The system then takes you to the Payment Information Screen, where any postage charges are added to the selected item(s) and the total shown. You may then opt to pay for the goods by PayPal, or by cheque or money order. You are asked to confirm that you have read the Terms and Conditions of the Order.  

10. If you wish to proceed you then go to the Order Confirmation Screen where the Total Cost is displayed and the final step is to press the "Confirm" button. If your chosen payment method was by PayPal, you will then enter the PayPal system to input your credit or debit card details and confirm the PayPal transaction. If you elected to pay by Cheque (made payable to "W.T.G. Henderson) or Money Order, you should then supply that by mailing to - 

Scott Henderson, W.T.G. Henderson, 5, North Methven Street, Perth PH1 5PN, Scotland, UK.

 11. Follow the on-screen instructions to complete your order. If  by PayPal you will receive an e-mail confirmation from the PayPal system and a confirmation screen will appear on this website.  

Note:- at any time prior to pressing the "Confirm" button on step 10, you may revisit the Shopping Cart screen and abandon the transaction by zeroising the quantities of items you selected and by pressing the "Update Cart" button. Or indeed by navigating away from the site altogether.  In this event, your order will not be processed and you will not be liable for any of the Cart items. If you are paying by PayPal there will be a further confirm point within the PayPal system where you may abandon the transaction and return to the merchant site. You will see a screen confirming that the PayPal payment was abandoned.

Delivery. 

 For terms relating to this please see the "Shipping and Returns Link" in the same box as these Conditions.

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Copyright © 2017 Scott Henderson. Website by John Moonie